The deadline for updating FASTag KYC is today; here’s a quick guide to help you.


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The deadline for updating FASTag KYC is today; here's a quick guide to help you.

Blacklisted FASTags are those that have not had their KYC updated. On February 1st, vehicles will only be allowed to pass through toll plazas if the FASTag has KYC updated. However, people can still update them later.

By midnight on January 31st, users who are traveling on expressways and national highways must finish the FASTag KYC upgrade. By using the app, users can update FASTag online as well. The National Highway Authority of India (NHAI) has made it clear that each vehicle may only have one FASTag and that it must be kept current.

Inaccurate KYC-updated FASTags will be blocked. Users may still update these at a later time, however as of February 1st, only updated KYCs that are not on the blacklist will allow the car to pass through toll plazas.

A number of concerns are coming up for people:

Many people are confused as a result of the NHAI’s decision, particularly those who have obtained FASTags for their mobile numbers. Especially when you buy a new car, it doesn’t originally have a serial number. In these situations, the vehicle category associated with the cellphone number is used by FASTag service providers to issue FASTags. Accordingly, the FASTag granted is for a four-wheeler if a customer is buying an automobile, and it is for a commercial vehicle if a customer is buying a truck with ten tires.

Dissimilarities in FASTag and Vehicle Names:

Many people in the nation have cars registered in their names under one identity, while the FASTag is issued in the name and mobile number of a different individual.

One person's name should have all the information:

Officials from NHAI claim that updating the KYC of the individual acquiring the FASTag is required by law. The car ought to be registered in that person’s name in such a case. Vehicles registered in another person’s name may initially be exempt, but the FASTag applicant needs to have updated their KYC. The car, FASTag, and KYC data must all be registered under the same name going forward.

They could issue an order:

Now, if a vehicle travels through a toll plaza without paying the toll, the toll agency has the ability to issue a demand, based on the Fastag number linked to the car, to the relevant bank.


Take these actions:

Web page

To begin with, go to and use your registered cell number and OTP to log in. Select My Profile from the dashboard menu after logging in. Use the My Profile tab to check the KYC status. Go to the KYC subsection and submit the necessary documents there, including an ID, proof of address, and a photo, if the KYC is incomplete. Next, select the “Submit” button.


Download the Fastag wallet app from the business that issued your Fastag. Next, navigate to My Profile on the Fastag app, enter your registered mobile number to log in, and select KYC. Verify if your KYC has been updated. If KYC hasn’t been updated, click the KYC Fill option to provide the necessary data.

Not online

If you have a registered mobile number, Aadhaar, PAN, and the vehicle’s RC, you can also complete KYC by going to the assistance desk at the appropriate bank or toll plaza. Remember that this should all be completed online. You can update your KYC using the mobile app that you have loaded on your phone with the help of banks and service centers.

Managing Technical Problems:

Many people are having trouble registering online due to technological issues. The registered mobile number is being flagged as invalid when you try to log in with it. A screen notification advises downloading the Fastag app and visiting the bank’s portal to monitor the status of your KYC. You can access “My Profile” by selecting the option pertaining to the bank’s portal via the app. You may confirm whether or not your KYC has been finished by checking this.

Resolving the ambiguity

My cell number is not displayed as registered with Fastag when I go into the NHAI-approved app “My Fastag.” How should I proceed?

In such a case, update your KYC via the company’s mobile app or by calling their hotline. You may also get the Fastag from them.

A few months back, I bought a car, and as there was no RC at the time, the Fastag was issued to my cell phone. KYC is currently not being updated. How should I proceed?


Update the vehicle’s RC, log in to the Fastag wallet and app with your registered mobile number, and finish the KYC procedure.

The payment firm at the toll plaza gave me a Fastag, but I can’t see the KYC update on it. How should I proceed?

To accomplish this, update all the data in “My Profile” and upload the Fastag wallet of the business that provided the Fastag to your registered mobile device.

The My Fastag app displays the two Fastags associated with my car. Each has a current KYC. How should I respond in this circumstance?

if can delete the Fastag KYC information if no longer want to maintain using the app or website. It’ll be put on a blacklist immediately.

Is it possible to get Fastag and KYC-related information by phoning any approved number?

To find out more about Fastag and KYC, you can do this by calling the helpline number provided by the banking business that issued the Fastag or the NHAI’s helpline number, 1033.

Where can I find the bank’s approved helpline numbers?

Get the bank’s toll-free helpline numbers from the Bank Toll-Free Helpline section and download the NHAI-approved My Fastag app.

Thus, KYC Is Now Required:

Toll collection firms have long complained to the Ministry of Road Transport and Highways about the difficulties that arise from issuing many Fastags for a single vehicle. When there is not enough money in a Fastag’s wallet, the toll barrier frequently does not open after the toll plaza system reads or scans one Fastag based on the car’s number plate.

In these situations, the driver accesses another Fastag’s wallet, indicates that there is enough money, and mentions a problem with the Fastag reader that causes the toll barrier to open. Multiple Fastags being issued for a single car makes it difficult for toll agencies to collect tolls, which has an impact on the banks and payment businesses involved.

Such disparities can be avoided by implementing KYC after making sure that every vehicle has a single, valid Fastag.


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